Speakers at briefings

Speakers at Claims Club Briefings

Thursday 20 June, Malmaison Hotel Manchester

Laura LAzarus
Laura Lazarus

Head of Home Claims


Mary Long-Dhonai
Mary Long-Dhonau

Flood resilience consultant

Flood MAry

William Quibell

Head of Claims (Home)


Currently Head of Claims at Ageas having held senior claims roles with several leading UK insurers. 27 years in the claims industry personal lines with a focus on home, operations, fraud, major loss and procurement.  Highly respected in the personal lines and home sector, William has won several industry awards for process driven improvements across claims and has led several claims and supplier transformations in recent years in Admiral and L&G. 

Chris Walsh
Chris Walsh

Commercial Claims Director


Having been at AXA for almost 20 years, Chris Walsh has been working predominantly in the commercial arena, specialising in claims. He started his insurance career at GRE Insurance developing his technical knowledge, before moving into leadership positions and then turning to customer facing roles. Eventually he transitioned back into operational leadership and has most recently been appointed the Claims Director at AXA Commercial, where he is responsible for the business’ overall commercial claims service, delivery and proposition. 

Wednesday 18 September, Bounce Shoreditch 

James Burge

Fraud Manager

Allianz Insurance

James Burge is the head of counter fraud at Allianz Insurance.

For the last six years, he has been leading Allianz’s counter fraud strategy, managing teams of investigators and fraud specialists who detect and debunk organised scams and opportunistic fraud targeting the commercial insurer.

James started his career at Allianz as a motor underwriter more than 20 years ago, progressing to a manager of technical underwriting, before being promoted to head of counter fraud.

James Burge sits on the General Insurance Fraud Committee (GIFC) who represent the general insurance industry to identify new threats and provide oversight for the Insurance Fraud Bureau (IFB). He takes part in many industry events like Insurance Times’ Fraud Charter, and he is regularly interviewed for the BBC’s Claimed and Shamed programme.

James Daley

Managing director

Fairer Finance

James has been a consumer campaigner and financial journalist for over 20 years. In 2014, James launched Fairer Finance, the independent consumer group, consultancy, and ratings provider whose mission is to help create a financial services market that is fair for consumers as well as the companies that serve them. Prior to this, he worked for the consumer group, Which?, where he campaigned for a better deal for customers of banks and insurers in the wake of the financial crisis.  James is a member of the CII’s professional standards committee and the ABI’s Consumer Advisory Group and he is also frequently interviewed on national television and radio, where he has appeared on shows such as Watchdog, Rip-off Britain, Dispatches and Moneybox.

Catherine Carey

Head of Marketing

Consumer Intelligence

Nick Kelsall
Nick Kelsall

Head of insurance claims

Allianz Commercial

Nick joined Allianz in the UK in 2015 as technical claims manager, progressing to fraud manager and head of motor claims. In 2020, he moved to Allianz Group  in Munich, as senior global P&C executive, he led on the creation and implementation of a globalised digital fraud solution. He then became part of the Allianz Customer Model (ACM) leadership team with a focus on improving claims processes and aligning supply chain networks globally. After this experience developing IT assets that support the claims journey, he re-joined the UK technical claims team as head of insurance claims specialising in Commercial business areas. 

Martin Saunders

Head of official injury claims


Michael Golding

Network Manager


Michael has been in the Motor Accident Repair industry for over 35 years, starting as an Apprentice Panel Beater, and is currently The Motor Network Manager at LV= General Insurance. His experience over these years includes Bodyshop Estimating, Bodyshop Manager, Insurance Engineer and has been involved in engineering and repair networks at a management level.   

Michael has always been passionate about the repair industry and has an established understanding of the Insurance and motor bodyshop supply chain. He regularly contributes to industry publications and attends Industry events for panel discussions on behalf of LV= General Insurance.   

Today, his focus is building and adapting our network for the future and to ensure our repairers deliver LV= General Insurance and its customers the very best in performance and service.