Claims Club 2: Property

Thursday 20 June, Malmaison, Manchester


Registration and breakfast

08:30 - 09:00


Welcome to the Claims Club

09:00 - 09:05

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.


Addressing claims inflation in the property market

08:35 - 09:05

In this session we will look at how panelists have addressed the issue of claims inflation in property, covering everything from vendor selection/ management to the use of technology to make processing more streamlined and efficient. 


Innovations in approaches to property claims

09:05 - 09:35

In this session we will explore how insurers are innovating to address ongoing property claims issues such as escape of water to subsidence; looking at how new technologies from drones to IoT have made a difference in terms of how these clams are handled. 


Coffee & Networking Break

09:35 - 09:55


Sustainability, climate change and the impact on the property claims market

09:55 - 10:25

In this session we will focus on how the demands for insurers and their supply chains to be more sustainable has impacted how property claims are settled; including the growing focus on repair over replacement and greater resilience/ risk management over simple like-for-like remediation. 


Wrap-up of Claims Club 2

10:25 - 10:30



10:30 - 11:00