Property
Property
Claims Club 2: Property
Thursday 20 June, Malmaison, Manchester
08:30 – 09:00
Registration and breakfast
09:00 – 09:05
Welcome to the Claims Club: property
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
09:05 – 09:35
Addressing claims inflation in the property market
In this session we will look at how panelists have addressed the issue of claims inflation in property, covering everything from vendor selection/ management to the use of technology to make processing more streamlined and efficient.
Currently Head of Claims at Ageas having held senior claims roles with several leading UK insurers. 27 years in the claims industry personal lines with a focus on home, operations, fraud, major loss and procurement. Highly respected in the personal lines and home sector, William has won several industry awards for process driven improvements across claims and has led several claims and supplier transformations in recent years in Admiral and L&G.
09:35 – 10:05
Innovations in approaches to property claims
In this session we will explore how insurers are innovating to address ongoing property claims issues such as escape of water to subsidence; looking at how new technologies from drones to IoT have made a difference in terms of how these clams are handled.
10:05 – 10:35
Coffee & Networking Break
10:35 – 11:05
Sustainability, climate change and the impact on the property claims market
In this session we will focus on how the demands for insurers and their supply chains to be more sustainable has impacted how property claims are settled; including the growing focus on repair over replacement and greater resilience/ risk management over simple like-for-like remediation.
Robert Davies has 18 years of experience in the insurance industry across motor vehicle and personal injury claims, and domestic property. Robert has been at Admiral since 2006, and is currently its Deputy Head of Household Claims at Admiral where he oversees customer-facing operations, including loss notification, claims handling, and fraud detection and prevention.
11:05 – 11:10
Wrap-up of Claims Club 2
11:10 – 11:35