Claims Club 1: Motor is over for another year

Wednesday 20 March, Bounce Shoreditch, London


Registration and breakfast

08:30 - 09:00


Welcome to the Claims Club

09:00 - 09:05

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.


Customer expectation vs the Cost-of-Living reality: what are the consequences of stripped back motor policies on claims?

09:05 - 09:30

With ever tightening margins, motor policies are being stripped back to the bare bones, but often with little customer engagement. How can insurers mitigate this powder keg and address the falling rate of consumer satisfaction with motor policies? 

Catherine Carey

Head of Marketing

Consumer Intelligence

James Daley

Managing director

Fairer Finance

James has been a consumer campaigner and financial journalist for over 20 years. In 2014, James launched Fairer Finance, the independent consumer group, consultancy, and ratings provider whose mission is to help create a financial services market that is fair for consumers as well as the companies that serve them. Prior to this, he worked for the consumer group, Which?, where he campaigned for a better deal for customers of banks and insurers in the wake of the financial crisis.  James is a member of the CII’s professional standards committee and the ABI’s Consumer Advisory Group and he is also frequently interviewed on national television and radio, where he has appeared on shows such as Watchdog, Rip-off Britain, Dispatches and Moneybox.


Uninsured driving: How is the Cost-of-Living crisis driving trends?

09:30 - 09:50

Following the opening session, Martin Saunders from the MIB is going to give an update on what it is seeing in terms of uninsured driving including hot spots and notable trends. 
The session will also look at police enforcement, the use of ANPR cameras and what can be done to address the problem in the future.

Martin Saunders

Head of official injury claims



Keynote update: Insights, learnings and next steps for the Official Injury Claims Ltd.

09:50 - 10:15

Simon Bradshaw

Head of Personal Injury


Martin Saunders

Head of official injury claims



Coffee & Networking Break

09:35 - 09:55


Electric vehicles, motor claims and new technology

10:25 - 10:55

In this session we will look at how the evolution of motor vehicles is impacting claims from the growth in autonomy within vehicles to the use of telemetry/data and challenges posed by EVs; with a focus on OEM relationships as well as what insurers are doing internally to be ready for new developments including demands around sustainability.

Nick Kelsall

Head of insurance claims

Allianz Commercial

Nick joined Allianz in the UK in 2015 as technical claims manager, progressing to fraud manager and head of motor claims. In 2020, he moved to Allianz Group  in Munich, as senior global P&C executive, he led on the creation and implementation of a globalised digital fraud solution. He then became part of the Allianz Customer Model (ACM) leadership team with a focus on improving claims processes and aligning supply chain networks globally. After this experience developing IT assets that support the claims journey, he re-joined the UK technical claims team as head of insurance claims specialising in Commercial business areas. 

Michael Golding

Network Manager


Michael has been in the Motor Accident Repair industry for over 35 years, starting as an Apprentice Panel Beater, and is currently The Motor Network Manager at LV= General Insurance. His experience over these years includes Bodyshop Estimating, Bodyshop Manager, Insurance Engineer and has been involved in engineering and repair networks at a management level.   

Michael has always been passionate about the repair industry and has an established understanding of the Insurance and motor bodyshop supply chain. He regularly contributes to industry publications and attends Industry events for panel discussions on behalf of LV= General Insurance.   

Today, his focus is building and adapting our network for the future and to ensure our repairers deliver LV= General Insurance and its customers the very best in performance and service. 


Wrap-up of Claims Club 1

10:25 - 10:30



10:30 - 11:00