Claims Club Meeting 1
WEDNESDAY 2nd February 2011, London Stock Exchange

08.30am Registration

9.25: Welcome - Ant Gould, Claims Club chair

9.30: Session One:

Surge plans: the industry's response

Following a year's work by the Association of British Insurers on how the insurance industry can improve its surge response, and act in a joined up way, we get an outline of the latest action plan

Speaker: Tim Humphreys, policy adviser, risk management and emergency preparedness

Escape of Water/the big freeze:

Insights and visions on lessons learned and not learned and an exploration of the best way to move forward as an industry

Speaker: Richard Turner, Client Services Director, Crawford

10.15 - 11.00 Brunch and networking

11.00: Session Two

Financial Ombudsman Service:

Perspectives of the FOS' complaints procedure; the FOS learning cycle; league tables and the future role of the FOS

Speaker: Caroline Mitchell, lead ombudsman - insurance and investments, Financial Ombudsman Service

Insurance Fraud Bureau

A timely update on present and future activity in the general insurance space

Speaker: Glen Marr, director, IFB

12.00pm Close of Meeting

12.30pm Claims Club Advisory Board Meeting

To register your attendance please contact Nikki Poole:
e: nikki.poole@incisivemedia.com
t: 020 7004 7539