Meeting 2 - 2017

5 May, BLM, Plantation Place, London

If you are a Claims Club member and would like to reserve your place at the meeting, please secure you place here >>

If you are not a member but are interested in attending, please complete our Claims Club membership form

Approval to attend the meeting is subject to certain criteria and will be granted at the organiser's discretion.

Provisional Agenda

08:30 - 09:00 Registration & coffee

09:00 - 09:10 Welcome - Jonathan Swift, claims club chairman, Insurance Post

09:10 - 10:10 The changing face of supply chain

In this session we will hear from both insurance companies and third parties about how claims services are procured; and suppliers are evolving to meet the changing demands of their paymasters.

We will have four short presentations on the below topics followed by Q&A:

  • Do traditional tensions still exist between claims managers and procurement departments in terms of value for money versus service?
  • What input customers - whether brokers or individual policyholders - have in deciding which suppliers to use?
  • How can relationships between procurement teams and claims departments could be improved?
  • What do insurers look for in third party suppliers, and how is this changing in light of factors such as the emergence of insurtech and use of AI/digital platforms?
  • Do suppliers need to look at new models such as those introduced by gig economy/on-demand practitioners, to make better use of resources?

Confirmed speakers:

Tora Brooks, business development manager, Shepper

Karl Parr, head of claims technical excellence & support, Ageas

Andrew Sellers, group claims service delivery manager, Hiscox Group Claims Operations

Adrien Cohen, co-founder & chief commercial officer, Tractable

10:10 - 10:40 Morning Refreshments

10:40 - 11:25 Whiplash/personal injury reforms - the unintended consequences

Although welcomed in some quarters, there is growing concern that there could be unintended consequences of the Ministry of Justice's proposed PI reforms on other sectors.

In this session we will explore some of the potential drawbacks of the proposals that might see today's proponents ultimately regret the proposed reforms in future years.

We will have a few short presentations followed by an interactive Q&A session with the Claims Club members and speakers.
Among the areas under consideration are:

1) Travel Claims
The Association of British Travel Agents have reported a significant rise in the number of consumer gastric illness claims made against travel companies by UK holidaymakers in
With this in mind ABTA will explore the hypothesis - supported by findings from its members - that the exclusion of overseas claims from the scope of reforms have led CMCs to divert their activities from RTAs claims to sickness claims, and offer a proposal as to what could be done to curb this trend.

2) A boon for Claims Management Companies/ a bust for honest victims
In a recent blog for Post, Carpenters Law managing director Donna Scully described the reforms as "a very blunt instrument to tackle some of the complex issues we face".

Here Donna will expand on her assertion that the seven hurriedly drafted clauses inserted into the long delayed Prisons and Courts Bill, unfairly penalise genuinely injured people, threaten our system of restorative insurance cover and create the conditions for a significantly less regulated market, where the ability to pursue justice is severely curtailed.

Susan Deer, senior solicitor, ABTA

Luke Petherbridge, public affairs manager, ABTA

Sarah Hills, partner, BLM

Donna Scully, managing director, Carpenters Law

11:25 - 11:50 Topic coming soon...

11:50 End of Meeting

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