Friday 23 February , ETC Venues Fenchurch, London

If you are a Claims Club member and would like to reserve your place at the meeting, please secure you place here.

If you are not a member but you are interested in attending, please complete our Claims Club membership form.

Approval to attend the meeting is subject to certain criteria and will be granted at the organiser's discretion.


8:30 - 9:00 | Registration & coffee

9:00 - 9:10 | Welcome - Jonathan Swift, claims club chairman, Insurance Post

9:10 - 10:10:


The fraudster within

In recent months there have been a number of high profile stories regarding insurer employees who have been found to be facilitating fraud activities, by way of passing data on to criminals.
In this session we will hear how an insurer caught an employee who had accepted a bribe from a claims management company in order to leak confidential information.
We will hear how its rigorous internal systems detected fraudulent activity, how it conducted a swift and thorough internal investigation which resulted in the employee's case being passed to IFED, and what lessons others might learn from its experience.

Speaker: Angela Brown, head of special investigations, LV=


The future of building regulation and fire safety

Building regulation and fire safety have certainly been in the spotlight in recent months following the tragic incident at the Grenfell Tower in June 2017 and the estimated £20m insurance loss from the blaze at the multi-storey car park next to the Echo Arena in Liverpool on New Year's Eve.
With this in mind this session will review the recent Independent Review of Building Regulations and Fire Safety from an insurance perspective; and the work the Fire Protection Association has been doing with the market in terms of test protocols for detection and cladding; and the standards for residential sprinkler system.

Speaker: Dr Jim Glockling, technical director, Fire Protection Association


10:10 - 10:40 | Breakfast and networking


10:40 - 11:50: 


Innovating Claims Service within a Large Insurer

In this session Graham Gibson will offer some insights into the challenges that insurers face in 2018; and how as a business Allianz is developing solutions and services to meet these head-on and smooth the journey when policyholders make a claim. He will also discuss how technology advances introduced at both a local and group level are allowing the business to innovate in how it interacts with customers at the moment of truth.

Speaker: Graham Gibson, chief claims officer, Allianz


The Single Claims Agreement Party - progress report and lessons learned

In this session we will hear about the collaborative cross-market initiative SCAP that is aiming to enhance the claims experience for those placing insurance within EC3.

It will result in non-complex claims within an agreed threshold being agreed leader only. It will look at how it will not only make London more attractive, reduce costs for all parties, but is part of a wider programme to modernise the market.

Speaker: John Muir, managing director of technical & operational practices, Willis Towers Watson and member of LIIBA's Market Reform Steering Group



11:50 End of Meeting