Speakers

Speakers

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Scott Clayton

Head of Claims

Zurich Insurance

During over 30 years with Zurich, Scott has handled claims across all lines of business and all distribution channels and, in a previous role, headed up the Chief Executive’s Complaints Team. For the last 15 years, Scott has been responsible for managing and developing the claims fraud proposition across the General Business in the UK. With a team of over 50 and cutting edge tools and technology, the Claims Investigation Unit have achieved notable success and industry recognition. He chairs Zurich’s Global Fraud Network and is a member of the Association of British Insurers General Insurance Fraud Committee.

Kath Mainon

CEO - Claims Solution

Davies Group

Kath is a Chartered Insurer with more than 20 years’ experience in the claims sector. Kath joined Davies in 2014, following the acquisition of MFS. Prior to that Kath worked as Head of Claims Handling for DAC Beachcroft after heading up the development of the TCS Claims outsourcing business for Endsleigh Insurance. Kath has in-depth experience of all aspects of commercial and retail motor claims including corporate and the Lloyds’ market. In recent years Kath has been a keen sponsor and advocate for the introduction of technology and innovation into Davies claims handling.

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Christine Matthews

Head of Claims

Bought By Many

Christine Matthews is Head of Claims at insurtech Bought By Many. With over 30 years industry experience, Christine held several senior positions at AXA before joining Bought By Many. Playing a key part in developing Bought By Many's innovative claims process, Christine is helping them make insurance better for everyone by simplifying and shortening the claims cycle for vets and customers. 

Bought By Many was recently awarded the Contribution to Gender Diversity Award at the Women in Insurance Awards, and was named the UK's most trusted pet insurer by MoneyWise last year. 

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Andrew Morrish

UK GI Claims Director

Aviva

Andrew is the UK P&C Claims Director at Aviva. He’s a life-long insurance guy with a passion for customers and technology. With an unusual combination of experience in IT, Change and Insurance he leads the development of digital and analytics solutions aiming to make claims service effortless, fast and fair. He has delivered industry-level technology change and is a regular spokesperson on industry issues and reforms.    

Andrew is a trustee of two UK-based charities, with particular interest in education and social care provision in Kwazulu Natal, South Africa. He is married with three children. 

He is a Chartered Insurer and holds a Masters in Business Administration (MBA) from Warwick University.

Laura Rous

Chief Product Officer

Stable

Laura is the CPO at Stable where she defines and delivers the product. Laura is passionate about the evolution of the agriculture industry and brings a breadth of knowledge from the world of agtech, food and farming.


Prior to joining Stable, Laura was the founding member of the product team for an international ag-tech data company, ran the family farming business with her father, and forecast house prices as part of CBRE’s residential research team.


Laura holds an MA in Land Economy from Cambridge University and an EMBA from Imperial College. Outside of the office, Laura loves to eat delicious food, travel and entertain / exercise her two small boys. She is involved in various committees who lobby the UK government in relation to food and farming policies.

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Val Uvarov

Head of Claims

Zego

Val is the Head of Claims at Zego and leads the company's European claims management capability. Prior to taking on the role, he was integral in launching Zego's flagship pay-as-you-go motor insurance products and later establishing the company as its own fully-fledged insurance carrier.

Prior to joining Zego in 2017, Val worked as a management consultant at PwC, specialising in digital strategy and operations for financial services clients.

Val is also a prizewinning graduate of the London School of Economics, where he specialised to a master's level in the managerial, ethical and societal impacts of technological innovation.

Andy Warren

Head of Claims Operations

Ticker Insurance

Andy has had a diverse career predominantly in  large operational and supply chain based roles with global giants such as Microsoft, IBM and for a number of years with The Walt Disney Company in California.

Having headed claims and supply chain at RSA Insurance for several years his wide reaching knowledge of claims embraces motor, injury,  property, pet, marine and commercial lines. Andy departed RSA in 2017 having had 16 years building a slick, forward thinking and profitable claims business. 

More recently Andy has built a new claims function at Ticker Insurance, the young driver and van driver telematics company that was founded by Insurance legend Richard King together with Gary Lineker. Andy works closely and advises industry technology leaders Audatex and is currently assisting the fast growing insurance consolidator, Atlanta,  with integration of their claims businesses Swinton, Carol Nash and Autonet. 

Andy is passionate about claims, serving the customer and embracing partnership with his supply chain contributors. 

Graham Smart

President

The Chartered Institute for Loss Adjusters

Graham holds the global position of Chief Commercial Officer at McLarens, reporting to the Chief Executive Officer.  In this role, he provides leadership of McLarens’ commercial strategy with responsibility for the management and development of key client relationships, whilst driving innovation and service offering expansion.

Beginning his loss adjusting career in 1991 in Liverpool, Graham is an Associate of the Chartered Insurance Institute and qualified as a Chartered Loss Adjuster in 1997.  Now based in London, before taking on this newly created role in 2019, he was Managing Director of McLarens’ UK and European businesses.

As a practicing adjuster, he handled losses in many jurisdictions, particularly in the property, business interruption and casualty arenas whilst also having responsibility for key global corporate accounts. 

He is passionate about the development of the loss adjusting profession and as President of the Chartered Institute of Loss Adjusters, has championed the strategy “Ready Now and Ready for the Future”.

Graham has a keen interest in sports including skiing and scuba diving but football is his true sporting love.  As well as continuing to play, he is an avid supporter of Liverpool FC.    

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Stephen Bryceland

Partner

BTO Solicitors