Friday 4th May, ETC Venues Fenchurch, London

If you are a Claims Club member and would like to reserve your place at the meeting, please secure you place here.

If you are not a member but you are interested in attending, please complete our Claims Club membership form.

Approval to attend the meeting is subject to certain criteria and will be granted at the organiser's discretion.




8:30 - 9:00 | Registration & coffee


9:00 - 9:10 | Welcome - Jonathan Swift, claims club chairman, Insurance Post


9:10 - 9:30 | Brexit Update: How will claims be potentially impacted by the EU withdrawal

In this session we will hear about how the International Underwriting Association and London Market Group have been representing insurance interests in discussions about Brexit. Not least on the need for contract continuity in order to service claims payments on existing contracts; and the importance of maintaining access to the very best talent pool possible


Scott Farley, director of communications, International Underwriting Association


9:30 - 9:50 | Claims management company regulation: Paving the way to the FCA handover

Following the independent review led by Carol Brady in 2016, the Government decided that regulatory responsibility for claims management companies be transferred from the Ministry of Justice's Claims Management Regulation Unit to the Financial Conduct Authority.
Now with the Financial Guidance and Claims Bill recently passing through the Committee stage in Parliament, this session will look at the recent trends that the MoJ have been tracking, enforcement activity and what the transition to the FCA might look like.


Kevin Rousell, head of the Claims Management Unit, The Ministry of Justice


9:50 - 10:10 | An insight into the Civil Liability Bill 2017/18

This critical Bill was published on 21 March 2018 and will, if passed, bring significant changes to whiplash claims and provide a new legal framework for the personal injury discount rate. In this session, speakers from BLM will analyse the Bill, explore the possible timetable for the reforms, look at the Parliamentary debate so far and raise some of the risks associated with the proposed changes and their potential impact on claims handling.


Alistair Kinley, director of policy & government affairs, BLM

Andrew Kerr, partner, BLM


10:10 - 10:40 | Breakfast and networking


10:40 - 11:50 | The Future of Loss Adjusting 

This panel will bring together some of the key loss adjusting firms and figures in the UK market to reflect on how the claims supply chain is evolving against a back drop of increased M&A activity and less claims.
Among the questions we will discuss are:

- What the recent M&A activity means in the event of a surge - with less players potentially dealing with more claims than any previous major weather event?
- The demographic mix of loss adjusters and a - perceived - ageing population.
- How loss adjusters are evolving to meet the changing needs of clients; and whether the term ‘loss adjuster' is out-dated and less relevant that a decade ago? What the business mix might look like for ‘adjusters' moving forward?
- What digitalisation means for the sector and how it might impact how claims are handled in the future?
- Whether insurers might continue to handle more claims in-house, reducing volume for TPAs and other outsourcing businesses?
- Whether insurers have been the engineers of a lot of this evolution in terms of the pressures [cost or otherwise] they have put on loss adjusting firms?

Confirmed panellists:


  • Darren Coombes, executive chairman, Davies Group
  • Clive Nicholls, CEO, UK & Ireland, Crawford & Company
  • Chris Hall, managing director, QuestGates
  • Graham Smart, managing director, UK & Europe, McLarens
  • Stewart Steel, president, Sedgwick International and chief executive officer, Vericlaim UK 


11:50 End of Meeting