08:45 – 09:15

Registration and Coffee

09:15 - 09:20

Welcome - Jonathan Swift, Claims Club Chairman, Insurance Post

09:20 – 09:45

Motor Insurers’ Bureau: An update on recent activities

In this session the MIB will offer Claims Club members an update on recent developments at the Bureau. These include the decision to mutualise terrorism risks for third party motor claims from 1 January 2019, the consequences of the Vnuk ruling and how it is preparing for Brexit.

The speaker will also offer an insight into other notable events such as the expansion of the Claims and Underwriting Exchange to include travel claims; and whether the rise in claims for uninsured accidents in 2016/17 was a one-off or the start of an unwelcome trend.


Paul Ryman-Tubb, Chief Technical Officer, Motor Insurers' Bureau


Insurance claims: An insurance buyer/risk manager perspective

In this session we will hear about how insurers handled a claim emanating from a Nat Cat event; and lessons learned from how the policy coverage responded to how progress was communicated. It will also explore whether the wider reputational issues faced by the client were fully understood; and how claims settlement processes could potentially be improved in the future.


Mark Dawson, Group Head of Insurance, Thomas Cook Group plc and Chair, Airmic Insurance Steering Group

10:10 – 10:40

Breakfast and Networking


Subsidence Claims: Will 2018 be an event year?

Driven by the hot temperatures, and low rainfall, it has been predicted that over 20 000 subsidence claims will be instructed in 2018, versus the reported three year average of 14,000.

With more information becoming available on a weekly basis, in this session we will hear whether fears of the first subsidence event year since 2006 are being realised; and how insurers and suppliers are mobilising to deal with any upsurge in claims

Presentation 1:

Colin Horswell, Technical Home Claims Controller, LV=

Sne Patel, Head of Subsidence, Crawford & Company

Presentation 2:

Kevin Terry, Major Loss Adjuster, Surveyor & Engineer, Sedgwick; and Chair of the Chartered Institute of Loss Adjusters Subsidence and Surveying Special Interest Group

Kevin Williams Head of Subsidence, Sedgwick


Encouraging suppliers to adopt sustainable business practices

In this session we will hear about Zurich UK’s new initiative designed to encourage supply chain suppliers to adopt sustainable business practices across their respective organisations. With sustainability and social impact now a driving force behind many consumer purchasing decisions, including insurance, the Supplier Accreditation Scheme measures the strength of suppliers’ responsible business practices across a broad range of topics including environmental impact, diversity and inclusion, workplace rights, governance and community activity. 


Sophie Timms, Head of UK Corporate Affairs, Zurich UK

12:00 End of Meeting