Claims Club Annual Conference
Victoria Park Plaza, London, 8th October 2009
Put 8th October in your diary now! Last year's Claims Club Annual Conference turned out to be yet another successful event and we hope to see all members and again in October.
Registration
All Claims Club members attend FREE of charge! Non-members receive a £100
discount before 18th September.
Call Oliver Nevill on 020 7316 9405 or email him on
oliver.nevill@incisivemedia.com
to register your place today!
Programme
8.30am Registration opens
9.25am Chairman’s welcome
Ant Gould, group editor-in-chief, Post Magazine, and chairman of the
Claims Club
9.30am Interactive voting
Delegates will vote on timely issues linked to the topics being
discussed throughout the day.
9.45am The changing face of personal injury claims: Industry
responses
• The ABI’s view on the Ministry of Justice personal injury reforms
• How do we anticipate these changes impacting on day-to-day claims practice?
• Anticipating future legislative and policy developments
Justin Jacobs, assistant director – motor and liability,
Association of British Insurers
10.15am Interactive debate session:
Personal Injury Claims: Evolution or revolution?
• Where are the bottlenecks in terms of personal injury lifecycle?
• Agreeing general damages.
• Agreeing other damages and costs.
• What's being used in the market currently to reduce lifecycles and/or costs?
• The interests of the claimant.
• Update on Ministry of Justice Reforms and Lord Justice Jackson's Civil
Litigation Costs Review
Panelists:
Nick Addyman, senior partner, Cogent
Solicitors
Martin Milliner, head of claimant & technical services,
LV=
Joe Pendle, director of client services, ISO
Jason Powell, chief executive officer, Premier Medical
Group
10.45am Questions and comments
11.00am Coffee
11.30am Balancing effective fraud prevention with exceptional
customer service
• Embedding fraud prevention strategies into day-to-day claims handling
• Raising staff awareness
• Managing an increase in small-scale opportunistic fraud
Speaker to be confirmed
12.00pm Preparing for a surge in weather-related property
claims
• Weather trends: can we predict what the next surge event will be?
• Internal resourcing: can your claims department cope with a surge?
• Ensuring supplier preparedness
Jon Cawley, UK property claims operations manager,
Zurich
12.30pm Questions and comments
12.45pm Lunch
2.00pm Workshops
Delegates will split into four groups according their specific area of interest,
for interactive discussion of key issues in more depth.
Workshop 1 - Claims in the digital age: Meeting the modern customer expectations
• The role of web and "e" tools in claims processing
• New technologies as opportunities to reduce cost and optimise processes
• Self-service opportunities - improving claimant and supplier communications
for superior customer experience
Keith Aylwin, consultant, and Andy Jones, associate partner, CSC Consulting, Financial Services EMEA
Workshop 2 - EL Update: including vicarious liability – with a focus on the security and leisure industries, and regulatory focus on fatal accidents within the construction sector
Matthew Ford, partner, and Atiyah Malik, partner, BLM
Workshop 3 - Supply chain management: A key component of the claims fulfilment strategy
Christopher Shorten, director & principal consultant, Shorten Management Consulting
Workshop 4 - APIL/FOIL debate: How can we work better together?
Anthony Hughes, president, FOIL and Stephen Lawson, secretary, APIL
Workshop 5 - Delivering claims services that really provide what our industry needs - Has the talking finally stopped and actions started?
John Bell, head of claims, Aon, Malcolm Edwards, client relationship director, Davies Group and Roy Hebburn, divisional claims manager (technical), Allianz
3.00pm Coffee
3.30pm What can the claims sector learn about talent management from
its rising stars?
This session will bring together the nominees for the 2009 Rising Star Award to
share fresh perspectives on questions like:
- What are we doing right – and wrong – in terms of talent management?
- How can the insurance industry capitalise on the downturn in other Financial
Services sectors to recruit the best staff?
- What training and succession planning strategies should companies implement?
Panelists:
Luc Agostini, forensic accounting and claims
services, Marsh Consulting
James Barclay, household claims manager, Allianz
Georgina Blundell, rehabilitation team leader, Allianz
Jamie Hersant, unit manager – property claims, Axa
Insurance
4.15pm Chairman’s summary and close of conference
4.30pm Networking drinks reception
sponsored by C&S Associates
Testimonials on the Annual Conference
"I have been a regular attendee of the Claims Club Annual Conference which
each year manages to hit the right note on critical issues that affect Insurance
claims. There is tremendous value in listening to and debating with leading
practitioners, everybody will find something to take back with them to improve
their business."
Roy Hebburn, divisional claims manager, Allianz
"The Annual Conferences are unique to the extent that they bring together
leading experts from around the Industry to debate the major issues of the day.
The Conference is very valuable not only for the networking opportunity but for
sowing the seeds for ways of driving our Industry forward in the future."
Tony Emms, motor claims director, Zurich
Event enquiries
Helen Gibbons
helen.gibbons@incisivemedia.com
020 7316 9793
Registration
Oliver Nevill
oliver.nevill@incisivemedia.com
020 7316 9405
